SWORDEQUIP.COM, INC. RETURN POLICY
If you would like to return a product, please request a RMA (Return Material Authorization) Number from , before sending the merchandise back. Please confirm that the product you are returning meets all of our guidelines provided below.
Please send an e-mail to this address, with the following information:
- Order Number
- Your Name
- Phone number where we can reach you
- Product that you are planning to return
- Reason for the return
520 8th Ave. 16th Floor
New York, NY 10018
Customers are responsible for all shipping costs associated with the merchandise return. All shipping fees are non-refundable. SWORDEQUIP.COM will issue a refund once we receive the returned item, and confirm the RETURN TERMS AND CONDITIONS. The refund transaction usually takes 1-2 weeks after receipt of the item.
RETURN TERMS AND CONDITIONS
Please note that SWORDEQUIP.COM will ONLY accept returns if the items meet the following terms and conditions.
- Have a valid RMA number obtained within 7 days of receiving the product
- Original Condition/Unused/Unwashed
- Free of filaments such as, Pet Hair, Lint, or other contaminants (including finger prints)
- Original packaging
The following items cannot be returned:
- Customized Bogu
- Products listed as NO RETURN
- Opened DVDs
- Any customized product
Special conditions for:
- Uniforms and Hakama: All items must be in its original condition, unused, undamaged and unwashed (pleat retaining stitches on the hakama must be intact).
- Shinai and Bokken: must still be in plastic shipping wrap.