Returns And Exchanges

SWORDEQUIP.COM, INC. RETURN POLICY

If you would like to return a product, please request a RMA (Return Material Authorization) Number from , before sending the merchandise back. Please confirm that the product you are returning meets all of our guidelines provided below.

Please send an e-mail to this address, with the following information:

email:

  1. Order Number
  2. Your Name
  3. Phone number where we can reach you
  4. Product that you are planning to return
  5. Reason for the return

Return Address:
Swordequip.com
520 8th Ave. 16th Floor
New York, NY 10018

Customers are responsible for all shipping costs associated with the merchandise return. All shipping fees are non-refundable. SWORDEQUIP.COM will issue a refund once we receive the returned item, and confirm the RETURN TERMS AND CONDITIONS. The refund transaction usually takes 1-2 weeks after receipt of the item.


 

RETURN TERMS AND CONDITIONS

Please note that SWORDEQUIP.COM will ONLY accept returns if the items meet the following terms and conditions.

  1. Have a valid RMA number obtained within 7 days of receiving the product
  2. Original Condition/Unused/Unwashed
  3. Free of filaments such as, Pet Hair, Lint, or other contaminants (including finger prints)
  4. Original packaging

The following items cannot be returned:

  1. Customized Bogu
  2. Products listed as NO RETURN
  3. Opened DVDs
  4. Any customized product

Special conditions for:

  1. Uniforms and Hakama: All items must be in its original condition, unused, undamaged and unwashed (pleat retaining stitches on the hakama must be intact).
  2. Shinai and Bokken: must still be in plastic shipping wrap.
Share This